Frequently Asked Questions

Have a question? You're in the right place. Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us anytime.

Orders & Payments

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and more.

Can I change or cancel my order?

We process orders quickly! If you need to make a change, please contact us immediately at support@lukandco.com. We'll do our best to accommodate your request before the order ships.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information safe.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout depending on your location.

Do you ship internationally?

We currently ship within the United States. International shipping may be available in the future — stay tuned!

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.

Returns & Refunds

What is your return policy?

We want you to love your purchase! If you're not satisfied, you may return most items within 30 days of delivery. Please visit our Returns & Refunds Policy page for full details.

How do I start a return?

Contact us at support@lukandco.com with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your products authentic?

Yes! Every product sold at Jame’s Hot Deals & Finds. is carefully sourced and verified for quality before being listed in our store.

Do you restock sold-out items?

We do our best to restock popular items. Sign up for our newsletter or check back regularly to catch restocks.

Still Have Questions?

We're happy to help! Reach out to us via our Contact Us page and we'll get back to you within 1–2 business days.